3.1 The “GridMart” Assurance of Utility
In a “Daily Accessories” model, functionality is the only metric that matters. Our “Quality Covenant” ensures that every item—from the smallest keychain to the largest organizer—performs as promised. Because our catalog is diverse, we maintain a category-based return policy to ensure fairness and hygiene.
3.2 The “Category-Logic” Verification
- Standard Accessories: For non-consumable items (stands, organizers, tools), we offer a 7-day “Change of Mind” window, provided the item is in its Original, Unopened Factory Packaging.
- Personal Care & Intimate Goods: For reasons of hygiene, items such as grooming tools, masks, or intimate accessories are non-returnable once the seal is broken.
3.3 The Functional Failure Protocol
- Defect on Arrival: If an item is non-functional or structurally compromised upon unboxing, we provide a 100% Free Replacement.
- The 48-Hour Inspection Window: Any structural damage or missing components must be reported via WhatsApp within 48 hours of delivery with photographic/video evidence of the unboxing.
- Refund Logic: Refunds are only issued if a replacement for a defective item is unavailable. We prioritize maintaining the “Grid” by ensuring you have the working tool you need.